(916) 723-3456 - Citrus Heights
(916) 961-1567 - Fair Oaks Get Directions »

Call for Same Day Appointment Mon - Fri 8a - 5p  |  Sat - Sun 8a - 4p
Closed daily from 12:00pm to 1:00pm

Coronavirus 2020

Dear Clients,

The health and well-being of your pet is our top priority. As news of the coronavirus (COVID-19) in our community continues to develop, we are monitoring the situation closely.

At this time, our clinic remains open and is operating under regular business hours.

Our Citrus Heights clinic at 6418 Tupelo Dr is open 7 days a week from 8:00am to 5:00pm.
Our Fair Oaks clinic at 5227 Hazel Ave is open Monday to Saturday from 8:00am to 5:00pm.

While the CDC and other health authorities have indicated that dogs, cats, and other domestic animals are not considered at risk for contracting COVID-19, we are taking extra precautions to ensure the health and safety of humans within our facilities— notably our clients and staff. We are disinfecting our clinic several times a day following the COVID-19 guidelines set by the CDC.

If you are ill or experiencing flu-like symptoms and have an upcoming appointment, we kindly ask that you call us in advance. If your pet requires urgent care or has a medical emergency, and you are ill, please arrange for a trusted friend, neighbor, or healthy family member to transport your pet to our hospital. If you call ahead, we will gladly accommodate your representative and make appropriate arrangements.

If you prefer to have your pet seen with minimal contact, we can arrange for a technician to come to your car to retrieve your pet for a drop off exam. The technician will come to your car wearing a mask and gloves. They will get all pertinent information from you and ask you to sign a drop off form. After your pet is examined, the doctor will call you to review findings and go over a treatment plan. We will then call you when your pet is ready to be picked up.

If you are in need of medications or prescription diets for your pet please see our website, www.mercypethospital.com, and click on the ‘shop on-line’ link to have these items delivered to your home through our online pharmacy Covetrus. If you need help please call one of our clinics and we can walk you through the ordering process.

According to the most recent information available from the CDC, the risk of humans contracting COVID-19 is still thought to be low risk. However, out of an abundance of caution, we’ve implemented this request so we can continue caring for your pets while protecting the health of our caregivers.

We are dedicated to keeping the health and safety of our clients and team members a top priority. During this time, we ask that clients follow these guidelines when visiting our family of clinics.

• Wash your hands with soap and water prior to visiting our hospital.
• Use provided hand sanitizer upon arriving and leaving.
• Avoid touching your eyes, nose, and mouth.
• Cover your mouth and nose if you cough or sneeze, using a tissue or the inside of your elbow.
• Keep a safe social distance (6 feet) between yourself and others when possible.
• Avoid shaking hands.

For more information and health guidance regarding COVID-19, please visit the CDC or WHO websites. For additional questions please contact us at reception@mercypethospital.com or call 916-723-3456 for our Citrus Heights clinic or at fairoaks@mercypethospital.com or call 916-961-1567 for our Fair Oaks clinic.
Thank you for your patience and cooperation. We look forward to seeing you and your pet soon.

Kind regards,
Dr. Marci Linett and staff