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Call for Same Day Appointment Mon - Fri 9a - 5p  |  Sat - Sun 9a - 4p
Closed daily from 11:30am to 1:00pm

Policies

Appointments


We at Mercy Pet Hospital make every attempt to fully accommodate our patients, however, surgical procedures sometimes take longer than planned, so occasionally delay is inevitable. Please realize that we make a sincere attempt to see each client in a timely manner. We pre-schedule appointments for surgeries, and offer "same day appointments" for all exams and vaccines. We suggest that you call at 9:00am if you'd like to be seen that day, as we do fill up our schedules quickly.

Please arrive 10-15 minutes prior to your scheduled appointment to allow time for check-in. If you are more than 15 minutes late to your appointment, you may be asked to reschedule or to wait until the next scheduled exam has been seen.

If you consistently miss appointments or continue to be late, we may not allow you to schedule appointments anymore.

Office Hours:

Monday - Friday 9am - 11:30am, 1pm - 5pm

*Closed for lunch 11:30am - 1:00pm

** The last check-in is at 4:30pm for vaccinations

Saturday and Sunday (Fair Oaks Closed Sundays)

9:00am - 11:30am, 1:00pm - 4:00pm

*Closed for lunch 11:30am - 1:00pm

**The last check-in is at 3:30pm for vaccinations

Payments, Fees, and Deposits

Payment is required at the time services are rendered. We accept cash, MasterCard, Visa, Discover, and Care Credit. We do not accept checks. We make every effort to make sure that all fees are fair and reasonable. You are encouraged to discuss fees and treatment before services are rendered.

All deposits are non-refundable and are due at the time a procedure is scheduled. We require a deposit on all procedures with estimated costs over $500.00. All orthopedic procedures require a $400.00 deposit.